- CFR 5-Step Process

CFR employs a 5-Step Resolution Process to every case. Our unique approach to conflict resolution means that every case CFR mediates is completed as efficiently and effectively as possible.

Step 1: CONFLICT TRIAGE

CFR Mediation Coordinator speaks to the participants: explaining mediation services and the CFR Process Model. Initial information about the conflict is gathered and the mediation coordinator ensures that the case is appropriate for mediation.

Step 2: PREPARATION FOR MEDIATION

The mediation coordinator provides assistance to all participants to ensure that everyone is prepared prior to the initial mediation session. The preparation may include direction in data collection, identification of relative issues, and conflict coaching. Individual conflict coaching continues to be available throughout the mediation if needed.

Step 3: MEDIATION OCCURS

CFR Certified Mediator meets with all parties in a neutral location. The Mediator immediately engages the parties in the resolution process moving them away from problematic emotional positions and arguments to points of interests and agreement. Mediation sessions are typically informal in design allowing participants to fully engage and creatively work towards resolution.

Step 4: WRITTEN AGREEMENT

The mediator writes a detailed report of the agreements reached in mediation, called a Memorandum of Understanding (MU). Participants are given a copy of the MU for review prior to signing.

Step 5: AGREEMENT RATIFICATION

Participants meet with the mediator and review the MU together. Once are parties are in full agreement with the MU as written, it is signed and the agreements are put into affect.

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