- All mediation cases are administered by a CFR Mediation Coordinator. The CFR Mediation Coordinator administers the mediation case, is the point person for all parties to the dispute and the mediator throughout the mediation, and provides conflict coaching to facilitate resolution.
- CFR Mediators do not collect fees, have any knowledge of how the sessions are paid for, or how much was paid. Mediators bill CFR for mediation services rendered to CFR clients.
- CFR Mediators are not allowed to have prior or future relationships with CFR mediation clients. As an example, a CFR mediator who provides mediation services to a CFR client is contractually prohibited from providing additional legal or mental health services to mediation clients, even if qualified to do so. Similarly, CFR Mediators who may have had any professional or personal exposure to a mediation client prior to request for mediation will not be eligible for the mediation referral.
- In the event that a CFR Mediator or client recognizes a potential conflict of interest, the CFR Mediation Coordinator intervenes in the mediation and, working with all the parties in the dispute, determines the appropriate response, which may include reassigning the mediation case to another mediator.
- CFR Mediators receive minimum information prior to meeting all parties to the mediation. The CFR Mediation Coordinator gathers the initial information and relays the necessary information to the mediator, giving the mediator the information needed, but none that would sway the opinion of the mediator to one party’s side. In addition, the CFR Mediation Coordinator is always available should one party feel that the mediator has too much advance information or is biased at the onset of the mediation.
CFR places a great deal of importance on the neutral role of the mediator. As a result our services are specifically designed to ensure that the mediator neutrality.