http://www.facebook.com/pages/CFR-Mediation/271140287576 http://twitter.com/CFRMediationCFR MEDIATION ARTICLES |
The nurses’ workplace is ripe for conflict. Working with patients is seldom black and white. Every patient is different, as is every interaction. In addition, for nurses, interactions with patients and families often come at a time when they are at their worst.
Patient care requires a “customer service” component that can be additionally complicated by the lack of choice (more…)
Everyone has to deal with conflict: both in the workplace and personal lives. Nurses are no exception.
Nurses, however, are unique in that the conflict or potential conflict they experience in their professional lives often comes from all directions: managers, nursing colleagues, doctors, ancillary staff, as well as patients and their families. In other words for the nurse, workplace conflict (more…)
An expensive truth is that conflict is present in every workplace. It is the single most preventable cause of lost revenue, costing US employers well over a billion dollars every year.
Even simple conflicts involving single employees can easily expand throughout entire teams or units. The resulting environment can profoundly impact (more…)
Unpleasant or difficult interactions between co-workers occur in every workplace. Most would not even consider these interactions a form of workplace conflict; despite this the reality is that conflict is conflict. And the vast majority of workplace conflict incidents are problematic.
Employers and managers often assume that these interactions are inconsequential events that occur and are then over, (more…)
Workplace conflict is not a new problem.
However, as employers continue to navigate the current economic climate, their success is increasingly connected to their ability to create highly productive workplaces staffed by engaged and committed employees. As a result, a primary issue that these employers must confront is workplace conflict. (more…)
In every level of business today, and in every type of business from computers and cubicle land to the front lines of a manufacturing facility, we communicate with a variety of people every day. To get our jobs done effectively we work with supervisors and leadership, employees we supervise, peers, customers and suppliers. In all of these situations you should strive to be respectful and (more…)
In today’s modern workplace time seems to always be in short supply. We all seem to have more work than can be done in an eight hour day and this rush to accomplish all our goals or assignments adds stress to our lives. In the animal kingdom stress is usually experienced in response to some type of emergency which initiates the “flight or fight” response that helps animals run and hide (more…)
It might seem obvious to say, but people are all different. Those differences make the world diverse and interesting, but they can sometimes make communications challenging, awkward or ineffective. Different people have different pre-conceived ideas about various topics, different methods of communications, different cultural upbringing which can impact how they view things and different experiences which shape the lens (more…)
Effective workplace communication requires that whenever you are talking or writing with someone each of you correctly interprets what the other is saying. Too often people come into a conversation with their own preconceived ideas and perhaps their own thoughts about what the other person is going to say. Also, too often we spend more time considering what we are going to say next than we spend actually paying attention to (more…)
