The gold standard for mediators and conflict management professionals. “Getting to Yes” was written by Roger Fisher, William Ury, and Bruce Patton of the Harvard Negotiation Project. This easy to read book details efficient and effective steps in negotiation and conflict resolution. In addition, although often thought of a business book, the tools discussed can be applied to most any situation – including business and personal relationships and interactions.

Originally published more than 30 years ago, this book has not lost its value. Following the step-by-step strategy millions of people have learn a better way to address the conflicts that all of us confront on a daily basis.

“Getting to Yes” offers a proven, step-by-step strategy for coming to mutually acceptable agreements (win-win) in every sort of conflict. Focusing on interests in a issue versus the emotional positions that contribute to increased conflict. Thoroughly updated and revised, it offers readers a straight-forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.

“Getting to Yes” teaches you to:

• Separate the people from the problem
• Focus on interests, not positions
• Work together to create options that will satisfy all parties
• Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to “dirty tricks”

Regardless of the nature of your dispute or conflict – including business, family, divorce, neighbor, coworker this book is the place to start if you want to address the situation effectively.