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The nurses’ workplace is ripe for conflict. Working with patients is seldom black and white. Every patient is different, as is every interaction. In addition, for nurses, interactions with patients and families often come at a time when they are at their worst.
Patient care requires a “customer service” component that can be additionally complicated by the lack of choice (more…)
Everyone has to deal with conflict: both in the workplace and personal lives. Nurses are no exception.
Nurses, however, are unique in that the conflict or potential conflict they experience in their professional lives often comes from all directions: managers, nursing colleagues, doctors, ancillary staff, as well as patients and their families. In other words for the nurse, workplace conflict (more…)
Resolving the conflict continues to be an issue, as the Supreme Court of Wisconsin, as a workplace, lacks a means to address the issue proactively. Specifically, the court resolution process is based, (more…)
We all have different communications styles, each varying somewhere on a continuum between assertiveness and passivity. Some people, however, think that being assertive is the same thing as being aggressive; this is far from the truth. In the workplace, and in most areas of life, at least some level of assertiveness is necessary to get things done. But to be as productive as possible you need to find the right blend (more…)
An expensive truth is that conflict is present in every workplace. It is the single most preventable cause of lost revenue, costing US employers well over a billion dollars every year.
Even simple conflicts involving single employees can easily expand throughout entire teams or units. The resulting environment can profoundly impact (more…)
A central tenet of mediation is the neutrality of the process. Further, all parties in the dispute are considered equal – no participant in the process has more weight in the decision making process than the other.
Just as mediator neutrality must be protected, ensuring that even potential issues that could threaten a participant’s perception of neutrality and equality must be considered (more…)
Unpleasant or difficult interactions between co-workers occur in every workplace. Most would not even consider these interactions a form of workplace conflict; despite this the reality is that conflict is conflict. And the vast majority of workplace conflict incidents are problematic.
Employers and managers often assume that these interactions are inconsequential events that occur and are then over, (more…)
Workplace conflict is not a new problem.
However, as employers continue to navigate the current economic climate, their success is increasingly connected to their ability to create highly productive workplaces staffed by engaged and committed employees. As a result, a primary issue that these employers must confront is workplace conflict. (more…)
In every level of business today, and in every type of business from computers and cubicle land to the front lines of a manufacturing facility, we communicate with a variety of people every day. To get our jobs done effectively we work with supervisors and leadership, employees we supervise, peers, customers and suppliers. In all of these situations you should strive to be respectful and (more…)
When we first start a relationship, we tend to emphasize similarities. When a relationship is ending we tend to focus on the differences. This may seem an obvious statement, but as a couple goes through the divorce process it is important to remember that you tend to see the other person through a filter of negativity that emphasizes the disparities.
